Refund Policy
At mazimoshoes.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items for a refund or exchange within 14 days of delivery.
Eligibility for Returns
To qualify for a refund or exchange, items must be:
- Unworn, unused, and in their original condition
- Accompanied by the original packaging and tags
- Returned within the specified 14-day window
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, including:
- Custom-made or personalized items
- Products marked as final sale
Return Process
To initiate a return, please follow these steps:
- Visit mazimoshoes.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the instructions to generate a return authorization.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Exchanges
If you need a different size or color, we recommend returning the original item and placing a new order to ensure availability.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange a replacement or refund at no additional cost.
For further assistance, please refer to our Help Center or reach out through the provided contact options.
Thank you for shopping with mazimoshoes.com. We appreciate your trust and are committed to providing you with the best possible service.